Shipping and Returns Policy

Shipping

Normal shipping for a standard-sized package is via the An Post standard post. We will endeavour to ship within two – three working days once the order is confirmed.

Postage for deliveries on all items are as follows:
• Republic of Ireland: 15%
• Europe(EU/EEA): 20%
• Rest of World: 25%

Irish Dresden shipping and returnsReturns

If you wish to return an item, please contact us first at [email protected] and we will email you a returns form with a returns address.

We strongly advise that you get a tracking code when returning items as we cannot be responsible for packages that do not arrive. We will refund or exchange any item purchased online from our website if you return it to us within 14 days of receiving it.

To be eligible for a return, your item must be as new, not have been used and be in the same condition that you received it.  It must also be in the original box that was shipped to you. You are responsible for paying for your own shipping costs for returning your item. We do not provide free returns.

 

Refunds & Damaged Items

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If a refund is approved, we will process it as quickly as possible. If you have any issues with a refund, please contact us at [email protected]

Damaged or defective items

We are not responsible for damage caused by the misuse of our products once you have received them. If you believe that you have received a defective item, we will need to inspect the item. If an item is found to be defective, then we will offer a repair, replacement or full refund depending on the individual circumstances.